KIREAJI Return Policy

KIREAJI Return & Order Policy — Crafted with Care, Managed with Integrity

  • At KIREAJI, every knife is meticulously crafted by the master artisans of Shiroyama Knife Workshop in Sakai, Japan.
    To protect the integrity of their work and maintain a fair, transparent shopping experience for our customers worldwide, the following policy outlines the rules for returns, cancellations, and international orders.

  • 1. Order Changes & Cancellations

    Changes or cancellations are possible only if your order has not yet entered the preparation or sharpening stage.

    ・If Honbazuke sharpening has begun, the order cannot be canceled.
    ・Custom specifications (ferrule changes, special finishes, etc.) that have entered production cannot be modified or canceled.
    ・Orders cannot be canceled after shipping, including cases where the customer declines to pay import duties or taxes.

    We appreciate your understanding that each knife is individually crafted for you.

  • 2. Return Eligibility

    Returns are accepted within 7 days of receiving your item, and only if all conditions below are met:

    ・The knife must be unused and undamaged
    ・All parts, accessories, and packaging must be included
    ・The item must be returned to the Shiroyama Knife Workshop in its original condition

    Please initiate the request via our Return Request Form before shipping anything back.

  • 3. Items Not Eligible for Return

    For the following reasons, returns cannot be accepted:

    ・Change of mind (“not as imagined,” “ordered by mistake,” etc.)
    ・Any signs of use, sharpening, or damage
    ・Honbazuke knives (once sharpening has started)
    ・Custom-made items
    ・Packages returned, restricted, or disposed of by customs
    ・Orders delayed due to customs inspections or local regulations
    ・Shipments refused due to unpaid import duties or taxes

    Thank you for your understanding of these craftsmanship-related limitations.

  • 4. Refund Method

    Approved refunds consist of two components:

    Product Price
    ・Refunded via the original payment method
    ・Processing time depends on your payment provider

    Return Shipping Cost
    ・Only reimbursed when the return is due to our error (defective or incorrect item)
    ・Reimbursed via PayPal
    ・Due to PayPal’s system, handling fees may reduce the final reimbursed amount

  • Important Notice Regarding Return Shipping Fees
    KIREAJI will cover the return shipping fee for eligible cases.
    However, as refunds are processed via PayPal, there may be a slight difference between the actual shipping cost and the refunded amount due to PayPal’s system handling fees.
    We sincerely appreciate your understanding regarding this matter.

  • 5. International Shipping & Customs Policy

    Please read carefully before ordering internationally:

    ・Import duties, taxes, and customs fees are the responsibility of the customer
    ・Regulations differ by country; please check your country’s import rules before purchasing
    ・If a shipment is returned, restricted, delayed, or destroyed by customs,
    KIREAJI cannot offer refunds or accept returns
    ・Shipments refused due to unpaid import duties or taxes are not eligible for cancellation or refund
    ・All orders are shipped via Japan Post with tracking
    ・Delivery usually takes 2–4 weeks, depending on destination and customs processing

    These international rules are beyond our control, and we appreciate your understanding.

  • 6. Processing Time for Returns

    Returned items are examined within 3 business days of arrival at the workshop.
    Once approved, refunds are processed immediately.
    Bank or payment-provider delays may require several additional business days.

  • 7. Storage & Automatic Case Closure

    If a shipment is returned to Japan but the customer does not respond:

    ・The item will be safely stored at the workshop for 90 days
    ・If no instructions are received within 90 days, the case will be automatically closed
    ・After closure, KIREAJI cannot issue refunds, reshipments, or claims of any kind
    ・The knife will remain securely stored unless otherwise directed

  • Our Commitment

    Every knife represents the skill and pride of Sakai’s artisans.
    Every return and cancellation request is handled with the same respect.
    Thank you for helping us protect the traditions, honesty, and craftsmanship that define KIREAJI.

Return form

A Fair Policy That Protects Both Craftsmanship and Customer Trust

  • Our policy safeguards the value of true craftsmanship.
    By setting clear rules for cancellations, returns, and global shipping, we ensure a fair and transparent experience for every customer.

The Soul of Craftsmanship

  • Failure Fuels Growth

    In the world of craftsmanship, a single failure is never the end—it is the strength to improve. No matter how careful the work, setbacks are inevitable. But each misstep becomes a stepping stone toward mastery.

  • What defines an artisan is not the absence of mistakes, but the resolve to embrace failure, learn from it, and rise stronger. This journey of constant refinement is where true pride in craftsmanship is born.
Sakai Traditional Craftsmen Collection

KIREAJI's Three Promises to You

  • japanese_knife_made_in_Sakai

    1. Forged in the Legacy of Sakai

    From Sakai City—Japan’s renowned birthplace of professional kitchen knives—each blade is crafted by master artisans with over six centuries of tradition. Perfectly balanced, enduringly sharp, and exquisitely finished, every cut carries the soul of true craftsmanship.

  • 2. Thoughtful Care for Everyday Use

    Every knife includes a hand-fitted magnolia saya for safe storage. Upon request, we offer a complimentary Honbazuke final hand sharpening—giving you a precise, ready-to-use edge from day one.

  • 3. A Partnership for a Lifetime

    A KIREAJI knife is more than a tool—it is a lifelong companion. With our bespoke paid aftercare services, we preserve its edge and beauty, ensuring it remains as precise and dependable as the day it first met your hand.