KIREAJI Return Policy

KIREAJI prioritizes customer satisfaction and has established the following return policy:

  • 1. Return Period

    Returns are accepted within 7 days of product receipt.

  • 2. Return Conditions

    Products must be unused, in their original condition, and include the original packaging.

  • 3. Return Procedure

    • Submit a request using our return form.
    • Include the original shipping invoice with the return.
  • 4. Refund Method

    Refunds will be processed according to the original payment method once the returned product is confirmed.

  • 5. Return Shipping Fees

    We cover the shipping fees for defective or incorrect items; otherwise, customers are responsible for shipping costs.

  • 6. Return Confirmation

    • Returned items will be verified within 3 business days of arrival at our warehouse.
    • Refunds will be processed within 5-10 business days after verification.

Return form

  • The Japanese city of Sakai has a centuries-old legacy of crafting exceptional blades. Renowned for its precision and artistry, Sakai's handcrafted kitchen knives once dominated over 90% of the professional knife market in Japan. These blades are not just tools; they are masterpieces born from the hands of skilled artisans.

  • However, the Sakai knife industry is facing modern challenges. From increasing competition with other regions to the aging workforce and shortage of successors, the artisans of Sakai continue to overcome these hurdles with resilience. Efforts such as the annual "Knife Festival" and citywide branding campaigns showcase Sakai as not only "The City of Blades" but also as a cultural hub sharing its rich heritage with the world.

  • A Sakai knife is more than a cutting instrument; it is a trusted partner for chefs, embodying the soul and craftsmanship of its maker. Each knife delivers a perfect balance of tradition and innovation, offering a unique experience that transforms cooking into an art form.

  • The artisans of Sakai are committed not only to preserving the past but also to embracing the future. By blending time-honored techniques with modern creativity, they continue to forge new value in every blade. Experience the story of Sakai, where tradition meets the cutting edge, and discover the artistry behind every slice.

  • A single failure becomes the strength to improve—that’s the world of craftsmanship.

  • In the artisan's world, fear of failure hinders growth. No matter how careful the work, there are times when things don’t go as planned. Yet each step, each setback, paves the way for significant progress. The key is in how we embrace that failure and use it to improve next time. This is the path to growth and the true pride of being an artisan.