KIREAJI Return Policy

KIREAJI prioritizes customer satisfaction and has established the following return policy:

  • 1. Return Period

    Returns are accepted within 7 days of product receipt.

  • 2. Return Conditions

    Products must be unused, in their original condition, and include the original packaging.

  • 3. Return Procedure

    • Submit a request using our return form.
    • Include the original shipping invoice with the return.

  • 4. Refund Method

    Refunds will be processed according to the original payment method once the returned product is confirmed.

  • 5. Return Shipping Fees

    We cover the shipping fees for defective or incorrect items; otherwise, customers are responsible for shipping costs.

  • 6. Return Confirmation

    • Returned items will be verified within 3 business days of arrival at our warehouse.
    • Refunds will be processed within 5-10 business days after verification.

Return form

The Origin of Craftsmanship

  • A single failure becomes the strength to improve—that’s the world of craftsmanship.

  • In the artisan's world, fear of failure hinders growth. No matter how careful the work, there are times when things don’t go as planned. Yet each step, each setback, paves the way for significant progress. The key is in how we embrace that failure and use it to improve next time. This is the path to growth and the true pride of being an artisan.
Sakai Traditional Craftsmen Collection