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After Service
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At KIREAJI, we offer after-sales services with the desire for our customers to cherish and use their lifetime knives with care. All repairs are carried out at the workshop where the knives were originally made, ensuring the highest quality.
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After-Sales Service by Shiroyama Knife Workshop: Caring for Your KIREAJI Knives
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KIREAJI knives are meticulously crafted by skilled artisans at the Shiroyama Knife Workshop in Sakai City. To ensure that you can enjoy your knives for years to come, the workshop offers comprehensive after-sales services. From maintenance to sharpening, their expert craftsmen provide all the support needed to keep your knives in peak condition.
Repair Process
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STEP 1
Please send the details of your care or repair needs via the inquiry form. -
STEP 2
Our staff will send an estimated cost to your email address. Please note that this is only an estimate, and the actual cost may vary slightly. -
STEP 3
Once you agree to the estimated cost, please send the product to Shiroyama Knife Workshop. -
STEP 4
Upon receiving the product, we will confirm the exact cost. -
STEP 5
After you agree to the final cost, we will proceed with the repair. -
STEP 6
Once the repair is complete, we will return the product to the specified address.
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Depending on the condition of the product or the specific repairs requested, there may be cases where repairs cannot be performed at our affiliated workshop. We apologize for any inconvenience this may cause and appreciate your understanding in advance.
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For Repair Inquiries
Revitalize Your Knife with the Mastery of Sakai
Restore your knife to peak sharpness. We honor your trust.
To Ensure the Longevity of Your Knife
Before Using a Knife
Knives are crucial tools in cooking, and understanding their proper usage helps maintain quality, durability, and safety. We hope our customers will enjoy using their knives for a long time and enhance their cooking experiences.
Daily Care of Japanese Knife
We aim for all of you to use your knives for a long time. To achieve this, we have summarized what aspects of knife care you should pay attention to on a regular basis.
The Origin of Craftsmanship
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Forging Steel, Crafting the Soul: The True Art of Knife Making by Master Craftsmen
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While more artisans are now using machining techniques, our forging process goes beyond simply shaping the steel. It is in the act of heating, hammering, and drawing out the steel’s true nature that the soul of true craftsmanship is born. It’s a dialogue with the material, a subtle change felt through the palms of the hands — these small shifts build up to create a genuine knife. This technique is a deep art that can only be mastered through years of experience and dedication.
Would you like to experience the sharpness of handcrafted knives from Sakai City, used by 98% of Japanese chefs?
With our exclusive partnership with Shiroyama Japanese Knife Manufacturing, we offer top-quality knives, free Honbazuke, a protective Saya, and after-sales services for long-term confidence.
KIREAJI's Three Promises to You
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1. High-quality Japanese Knive
We offer knives crafted by craftsmen from Sakai City.
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2. Genuine Sharpness
To ensure you experience sharpness, we provide a free Honbazuke by our skilled craftsmen.
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3. Lifetime Knife Use
Every knife comes with a free Saya(Sheath) for durability. We also provide paid after-sales services with Sakai City Japanese knife workshop.