Are all knives made in Japan?
All knives handled by KIREAJI are made in Japan. The knives are made in Sakai City, Osaka Prefecture.
We have a large selection of kitchen knives manufactured by craftsmen at our trusted Japanese knife factory in Sakai City.
Are the Japanese knives sold at KIREAJI designed for right-handed or left-handed use?
All Japanese knives handled by KIREAJI are for right-handed use only.
I want to order from outside Canada. Can you ship locally?
We currently accept orders from USA and Canadian customers. For other countries, please contact us using the inquiry form.
What is Honbazuke?
A: New knives are intentionally made with an obtuse angle on the blade to prevent chipping. Therefore, the sharpness of the blade is not so good. The process of reshaping the blade to achieve the original sharpness is called Honbazuke.
A highly skilled craftsman will perform the main blade attachment, so you can use the knife immediately from the day you receive it.
At KIREAJI, Sakai city's Japanese knife craftsmen provide Honbazuke service for free. If you wish to have Honbazuke, please choose "Honbazuke: Yes" when ordering a Japanese knife.
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What is "Honbazuke"?
I would like to request Honbazuke for the Japanese kitchen knife that I am ordering. What should I do?
A: If you wish to have Honbazuke, please select "Honbazuke: Yes" from the order screen when ordering a Japanese knife.
I need a knife that is out of stock and would like to know when it will be in stock.
The knives are out of stock, but the arrival date depends on the type of knife. If you contact us through the inquiry form, we will be able to contact you as soon as they are in stock.
Where can I check my order?
A: You can check it from the email we will send you after your order is completed.
Can I make changes to my order?
A: We’re happy to assist with changing of order as long as your order has not entered the preparation process.
Can I cancel my order?
A: Orders that have not yet been shipped can be cancelled. However, orders with Honbazuke may not be canceled.
I haven't received the email confirming my order.
A: There may be a mistake in your email address or your order may not have been completed successfully. We apologize for the inconvenience, but please contact us using the Contact Us form.
I received the wrong item I ordered.
A: We are very sorry. Please contact us using the Contact Us form so we can replace it immediately.
Can you issue a receipt?
Sorry, we do not issue receipts. The "Order Confirmation E-mail" sent to you after you place an order or your credit card statement can be used as a receipt.
How much is the shipping cost?
A: Shipping is free to the United States and Canada.
How long will it take to deliver?
A: After receiving an order from the customer, the craftsmen in Sakai City attach a handle to the Japanese knife and, if requested, perform Honbazuke as well. Therefore, it takes approximately 3 to 5 weeks to deliver the product.
Can I change the shipping address?
A: We apologize for the inconvenience, but you cannot change the address.
I have not received my order.
A: Please use our contact form to contact us.
Is the delivery area limited to the United States and Canada only?
Yes. Currently, it is limited to the United States and Canada only, but we plan to expand to other countries in the future, taking into consideration customer requests and preferences.
Can I change my payment method?
A: It is not possible to change the payment method after the order has been completed.
Can I return or exchange the product?
A: Please refer to our Return Policy.
KIREAJI's Three Promises to You
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1. High-quality Japanese Knive
We offer knives crafted by craftsmen from Sakai City.
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2. Genuine Sharpness
To ensure you experience sharpness, we provide a free Honbazuke by our skilled craftsmen.
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3. Lifetime Knife Use
Every knife comes with a free Saya(Sheath) for durability. We also provide paid after-sales services with Sakai City Japanese knife workshop.
