Purchase Guide — Bringing Sakai’s Craft to Your Kitchen

  • Whether you’re discovering Japanese knives for the first time or adding another masterpiece to your collection, buying from overseas can naturally raise questions. At KIREAJI, our mission is to make the experience effortless and reassuring—so that your focus remains on the joy of cooking.

    Here, you’ll find everything you need to know before placing an order: from shipping details and customs information to care tips that ensure your knife arrives safely and serves you for years.

    Every knife we send carries with it the spirit of Sakai’s 600-year tradition of craftsmanship. By guiding you step by step through the purchase process, we want you to feel not just secure in your order, but also connected to the heritage behind the blade that will soon be in your hands.

FAQ About Your Order

Q1. Are all your knives made in Japan?

Yes. Every knife offered by KIREAJI is crafted in Japan, specifically in Sakai City, Osaka—renowned as the birthplace of Japanese kitchen knives with over 600 years of tradition.

Q2. Do you offer knives for both right-handed and left-handed users?

Yes. We offer left-handed models in addition to right-handed knives. For details, please see our dedicated Left-Handed Knife Collection page.

View our Left-Handed Knife Collection here.

Q3. How can I check my order status?

You will first receive a confirmation email once your order is placed. After your order has been shipped, we will send you another email with a tracking number so you can follow the delivery progress. Please check your inbox and, if necessary, your spam folder. If you cannot locate these emails, feel free to contact us directly.

Q4. Can I change or cancel my order?

Changes or cancellations are possible if the order has not yet been prepared for shipping. Please note, however, that orders with Honbazuke sharpening cannot be canceled once the sharpening process has begun.

Q5. What if I didn’t receive a confirmation email?

First, please confirm that your email address was entered correctly and check your spam folder. If you still cannot find the confirmation, contact us and we will assist you immediately.

Q6. What if I received the wrong item?

We sincerely apologize if this occurs. Please contact us right away, and we will promptly arrange for the correct item to be sent.

Q7. Do you provide receipts?

We do not issue paper receipts. Your order confirmation email or credit card statement will serve as proof of purchase.

FAQ About Shipping and Delivery

Q1. Do you ship internationally?

Yes, we ship worldwide. Every knife is sent directly from the Shiroyama Knife Workshop in Sakai City, Japan, using Japan Post’s secure international shipping service. Once your order is completed and dispatched, we will email you a tracking number so you can monitor your package every step of the way.

Q2. How much is the shipping cost?

Shipping is free to the United States and Canada.

For other countries, shipping fees vary by destination. Please check our Shipping Information page for detailed information.

Q3. How long does delivery take?

After receiving your order, our craftsmen in Sakai carefully finish each knife—attaching the handle, applying final polishing, and performing the Honbazuke sharpening process if requested. Because of this meticulous work, it typically takes three to five weeks before your order is shipped. Delivery times may vary slightly depending on production schedules and your destination. We sincerely appreciate your patience as you await a knife that is finished uniquely for you.

Q4. Can I change my shipping address after ordering?

We regret that shipping addresses cannot be changed once your order is confirmed. Production and shipping preparations begin promptly to ensure timely delivery.

Q5. What should I do if my order hasn’t arrived?

If your order seems delayed, please contact us through our [Contact Form]. We will promptly investigate the issue and assist you to ensure your knife reaches you.

Q6. How can I track my shipment?

Once your order has been shipped, we will send you a tracking number by email. You can use this number to check the status of your shipment in real time.

FAQ About Payment Methods and Returns

KIREAJI Japanese knife direct

Q1. Can I change my payment method after placing an order?

Once your order is completed, the payment method cannot be changed. This is because payments are processed immediately to ensure smooth and prompt order handling. Please make sure to select your preferred method before finalizing your purchase.

Q2. Can I return or exchange a product?

Yes, returns and exchanges are possible in accordance with KIREAJI’s Return Policy. For detailed conditions and procedures, please refer to our [Return Policy] page. If you have any concerns or require assistance, please don’t hesitate to contact our customer service team through the inquiry form—we are here to help.

KIREAJI Complimentary Services

  • A Knife Is Just the Beginning — What Comes With It Matters Even More.

    At KIREAJI, we believe receiving your knife should feel like the start of a meaningful journey.
    That’s why we offer complimentary services designed to protect your blade, support your craft, and bring you closer to the soul of Japanese knife-making.
    From a handcrafted wooden saya to expert finishing touches — everything is done with care, so you can begin with confidence.

    KIREAJI Complimentary Services 

The Soul of Craftsmanship

  • A Blade Forged with Passion, Perfected for Your Hands

    In the instant when iron glows red in the flames, the blacksmith’s spirit is infused into the steel. What is born is not merely a hard blade, but a knife that embodies both elegance and strength, achieved through generations of refined technique.

  • The traditions of Japanese sword-making live on in this craft. Every adjustment of heat and every strike of the hammer require intuition, mastery, and unwavering focus. A single misjudgment in temperature can alter the steel forever—but it is precisely this challenge that defines true craftsmanship.

  • When you choose a Japanese knife, you are not just purchasing a tool. You are holding a blade that carries centuries of tradition, the pride of its maker, and the promise of lasting performance. It is this harmony of heritage and functionality that ensures your knife will serve you faithfully for years to come.
Sakai Traditional Craftsmen Collection

KIREAJI's Three Promises to You

  • japanese_knife_made_in_Sakai

    1. Forged in the Legacy of Sakai

    From Sakai City—Japan’s renowned birthplace of professional kitchen knives—each blade is crafted by master artisans with over six centuries of tradition. Perfectly balanced, enduringly sharp, and exquisitely finished, every cut carries the soul of true craftsmanship.

  • 2. Thoughtful Care for Everyday Use

    Every knife includes a hand-fitted magnolia saya for safe storage. Upon request, we offer a complimentary Honbazuke final hand sharpening—giving you a precise, ready-to-use edge from day one.

  • 3. A Partnership for a Lifetime

    A KIREAJI knife is more than a tool—it is a lifelong companion. With our bespoke paid aftercare services, we preserve its edge and beauty, ensuring it remains as precise and dependable as the day it first met your hand.